Student Resources

Have you notified your Enrollment Services Agent that you received your visa? It is extremely important that you do so. This is how we on campus know to expect you–by your student profile being correctly updated to “visa awarded” in a timely way. BEFORE YOU LEAVE HOME, please complete this form.

Undergraduate Events:

April 18 & April 30 at 5:30 PM IST
https://shorelight.com/events/before-you-start-undergraduate-summer-2024/

Graduate Events:

April 16 at 5:30 PM IST
https://shorelight.com/events/cleveland-state-university-graduate-before-you-start-summer-2024/

April 25 at 5:30 PM IST
https://shorelight.com/events/before-you-start-graduate-summer-2024/

Parent Events:

April 24, 2024 08:00 AM Eastern Time (US and Canada)
https://shorelight.zoom.us/s/87677313041

Check all of our upcoming events at https://shorelight.com/events/

Summer 24’ Orientation Schedule

As soon as you confirm all your travel plans, including and especially your flight information and arrival/date in Cleveland, please complete this form in its entirety. Doing so assists us to staff our Global Greeter team appropriately and ensures that we have enough supplies for our greeting day. Remember, we are offering Global Greeters on May 18th from 8 AM-8 PM EST ONLY.

Students- the number one thing you can do to help us plan for your arrival is complete the form. Thanks for helping us make your orientation experience excellent.

Set up your US Phone

We’ve partnered with campusSIMS to help connect you with mobile phone service. Get your US phone number in your home country and have service that’s ready to use as soon as you land. Click here to get your free SIM card.

For more information, visit campussims.com.

Please pay special attention to this section. It is extremely important that you follow directions with regard to the payment of your tuition and fees. Delays or problems in your tuition payment can cause delays to your course schedule. This cascades into problems with your visa compliance, SEVIS record, etc.

GRADUATE STUDENTS:

Your fee schedule is based on nine (9) credit hours. This is because all F1 graduate students must maintain a minimum of nine (9) credit hours to be considered full-time.

Graduate students whose academic programs have courses which are 4 credit hours rather than 3 will see an addendum to their tuition and fee statement for the credit hour overage. Students who elect to take a fourth class* will also see additional tuition and fees on their statements.

*It may not be advisable for Global graduate students to attempt a fourth class in any academic term. Decisions about your program completion and requirements should always be made in consultation with your Master’s program director and your advising team.*

UNDERGRADUATE STUDENTS:

Your fee schedule is based on a “tuition band” of 12-18 credit hours. All F1 undergraduate students are required to be registered for a minimum of twelve (12) credit hours to be considered full time. However, you may, in partnership with your academic advisor, register for more than 12 credit hours.* As long as you do not exceed 18 credit hours, your tuition will not change.

*It may not be advisable for every Global UG student to exceed 12 credit hours in any given semester. Decisions about course selection and adhering to your specific major program of student must be made every term in consultation with your advising team.*

Many courses in the University have “course fees.” Course fees can include items such as lab maintenence fees, software license fees, eLearning fees (eLearning is the University department which supports Blackboard, our learning management system), etc. Course fees are part of your overal tuition package. You cannot waive paying course fees. If a course in your schedule requires a course fee, you must pay it. Course fees are added ONLY after you have a confirmed and correct schedule.

Course fees are listed in your Campusnet student account. When you arrive on campus and have access to our Campusnet intranet, you will access these course fees by clicking the “Account” tab in your student profile. YOU WILL ONLY PAY COURSE FEES IN CAMPUSET. Do not pay tuition through Campusnet, only course fees. https://campusnet.csuohio.edu/index.jsp

For your convenience, here are links for payment. Please note that all questions about Global tuition payment must be addressed to finance@clevelandstateglobal.org.

To make a tuition payment from within the United States:

https://clevelandstate.mypaysimple.com/s/shorelight-ach-electronic-banking

To make a payment via credit or debit card:

https://clevelandstate.mypaysimple.com/s/shorelight-ach-electronic-banking

To make a payment via Flywire:

https://payment.flywire.com/pay/payment

• Prescription medication in their original bottles. If you will need to refill a prescription while in the US, please have the physician’s note for that as well.
• All originals of your consolidated mark sheets, transcripts, and certificates of graduation. When you arrive, the Global team will schedule a specific day where we will take receipt of your academic documents, scan them into your electronic academic record, and return the originals to you. However, it is your responsibility to get those originals to us in good condition.
• Passport, visa, driver’s license. Do not pack your official identification documents in checked luggage.
• Toothbrush, small toothpaste, hand sanitizer, extra masks.
• Power cords for your devices and plug adaptors if necessary. Please note that US is on 120V with 60 hz.
• Forex card with about $1000 US loaded–this will alleviate you having to worry about currency exchange. You will want quick access to funds for supplies once you arrive at your apartment.
• A light sweater, hoodie or cardigan–towards the end of summer in Ohio the evenings can get cool.
• Travel wipes/baby wipes for refreshing and sanitizing if you are on mutliple flights with no chance to wash properly during your trip.
• One change of clothes in case your checked luggage arrives after you do–this includes undergarments, a fresh shirt or blouse, joggers or other comfortable pants, and a change of socks and shoes. We recommend students pack one pair of walking shoes OTHER than flip-flops or sandals.

Hopkins is the international servicer for the Northeastern Ohio regions. Its abbreviation is CLE https://www.clevelandairport.com/

Global Greeters at Hopkins International Airport:

When: Saturday, May 18th.
Time: 8 AM EST – 8:00 PM EST
Where: The Welcome Center (by carousel 5 baggage claim)

Who: ALL Global students arriving on May 18th from 8:00 AM EST-8:00 PM EST should look for our Global staff at the Welcome Center (by carousal 5 baggage claim). Staff will be sitting at a desk with balloons and wearing a Cleveland State Global shirt. Please remember to use your specialized LYFT (car service) code that we sent to your email prior to your arrival to Cleveland. If you are having issues with your code, our Global staff will arrange a Lyft to take you
straight from the airport to Mather Mansion (2605 Euclid Ave, Cleveland, Ohio 44115) for check-in.

Global Emergency Number: (216) 409-9243
***Students who arrive outside of these dates or times are responsible for their own airport transportation**

***Due to staff capacity, early arrives will not be able to check-in at Mather Mansion or check-in for housing.***

There are multiple hotels of varying prices and ratings in downtown Cleveland. The Global team encourages you to plan ahead as sports events, theatre events, etc. can create high demand for hotel rooms, which can also increase rates for last-minute reservations.

Students may also try AirBnB or Vrbo as an alternative to a traditional hotel. These are local ways in which students can experience Cleveland and explore the city before Orientation. However, we encourage you to look for rentals only in the following zip codes:

• 44115
• 44113
• 44102
• 44114

These neighborhoods are either within Campus District, where the University is located, or a short walk or Uber ride away. Since you will be new to the city, we do not want you staying too far away from our campus.

However, please note that in all cases, students are responsible for their choices in pre-Orientation accomodations. The Global office is not liable for any loss or damage to a student’s belongings while that student is staying in a hotel, and the Global office is not responsible for reimbursing a student for hotel costs incurred.

Student Universe

Discounted Flights

Book flights through StudentUniverse and benefit from exclusive discounts for international students! Get the best deals when you need them and benefit from 24-hour risk-free cancellation.

All international students must have health insurance. Your insurance will be through Wellfleet and is already paid by your deposit. The insurance is nonrefundable and will be active for one calendar year.

https://www.studentinsurance.com/Client/1480

Unlike insurance may be in your home country, insurance in the US is not universal. That is, not every provider of health care (hospital, clinic, physician) has to accept every insurance plan. In order to minimize out-of-pocket costs to you, the Global team recommends the following:

• The Cleveland State Health and Wellness Center should be your first stop anytime you have any medical concern. The physicians, nurse-practitioners and other medical professionals can address a variety of concerns. If it is determined that you require a higher level of care, Health and Wellness will refer you to a specialist for next steps.
• If you require emergency care, the closest hospital in walking distance with an emergency department is St. Vincent’s at 2351 East 22nd Street. Examples of emergencies requiring a visit to an emergency department would be: a head injury which resulted in blacking out or confusion; persistent vomiting resulting in dehydration, a fever over 100 that doesn’t break with medicine, concerns about possible poisoning or ingesting nonfood, persistent diarrhea, etc.
• If you do require a higher level of care, we have three major hospital centers in Cleveland: University Hospitals, Cleveland Clinic and Metro. Health and Wellness can help you decide which facility is the best resource for your particular needs.
• Global women: we will have a special links (below) for you to explain changes in care with regard to reproductive and sexual health.

In the United States, your health information is private. This means that your healthcare decisions and actions are not disclosable to others outside of you and your health team. The Global team does not have access to, nor will we request, your health information from Health and Wellness or any other provider. The only time we receive your information is when you waive your right to this privacy and allow a provider to communicate with a member of our team. You can be assured that discussions you have with your physician or health team remain confidential.

The Cleveland State University Safe Campus #SafeCampusCSU website is the main resource for all COVID-19 updates, safety protocols and requirements. The University follows the Cuyahoga County Health Dept. guidance as well as the Centers for Disease Control and Prevention policies. All students, staff and faculty are expected to model appropriate masking, handwashing, and other personal behaviors in order for our community to maintain a low level of COVID-19 infections on campus. Links and resources for you include:

https://www.cdc.gov/coronavirus/2019-ncov/your-health/covid-by-county.html

https://www.csuohio.edu/safe-campus/safe-campus

https://www.csuohio.edu/health/health

https://www.csuohio.edu/health/covid-vaccine-booster-testing

https://www.csuohio.edu/international/healthy-arrival-fall-2022

Please let the Global team know if you have any questions about accessing COVID-19 resources once you are on campus. We are happy to direct you to our colleagues and partners around the University who can assist you.

Please know that proof of vaccination is no longer required when travelling internationally. Please see the CDC website for more information

The Counseling Center is open for both telehealth and in-person services

The Counseling Center is open for in-person services at the Union Building Room 220, 1836 Euclid Ave (right above Rascal House, take stairs or elevator to the second floor).

• Group Counseling
• Individual Counseling
• Couples Counseling
• Psychiatry
• Clinical Case Management

Regular Office hours: Monday – Friday, 9 a.m.-5 p.m.
Urgent in-person or phone appointments: Monday – Friday, 1–3 p.m.
After-hours Crisis Counseling available 24/7: 216-687-2277

The CARE Team is a specialized service team within the University. The members of that team are charged with ensuring that all students have equal access to resources with directly impact their learning and development at the University. Students who need resources such as higher-level mental health care, food access, housing access, advocacy with faculty for health-related issues, etc. can work with a CARE manager.

https://www.csuohio.edu/care/what-care-management

Please note that HIPAA does not necessarily apply to CARE team management and the Global team can receive updates and information about Global students working with a CARE manager.

The Cleveland State University LGBTQ+ Student Services is a one-stop shop for students who want to connect with LGBTQ+ community on campus. They provide resources, information and programming throughout the academic year. We encourage any student in the LGBTQ+ Global community to visit the center in Berkman Hall 211 to meet new friends, connect with local supports and enjoy the comeraderie. The entire Global team has been Safe Space trained and we assure acceptance and inclusion for all Global students of all identities and gender presentations.

https://www.csuohio.edu/lgbtq/safe-space-training

The Counseling and Academic Success Clinic (CASC) is an important partner to the Global program. CASC counseling interns meet with our UStart students once a week to offer academic guidance and support to students from all backgrounds and majors. Additionally, Global students can utilize CASC counseling support for issues in their personal or social lives which are having a detrimental impact on their academic performance. CASC counseling interns help Global students set meaningful growth goals and advise students on how to plan for success at home, in the classroom and in their careers.

https://cepa.csuohio.edu/casal/counseling-academic-success-clinic-1

Undergraduate Global Student: Undergraduate students will be required to live in program-managed housing during their first year.

Graduate Global Housing: Graduate students are required to live in program managed housing for the first semester of their program.

If you have questions about housing please contact our team here.

Meal plans are mandatory for all students, expect during the summer semester. The meal plan will automatically be added to your statement of fees. There are several restaurants on-campus that are included in the meal plan and a variety of food options that you can check out here.

If you have questions about the meal plan please contact our housing and dining team here.

Center for Academic Success

A website with access to virtual tutors, career advisors, and online resources to help you throughout your university studies

Do you need to improve your academic skills or study habits? Do you need help preparing for an exam or presentation? Are you confused about CPT/OPT or don’t even know what career field is best for you? Shorelight’s Center for Academic Success has friendly online academic skills and subject area tutors along with expert career advisors to help you with these questions and many more!

Maybe you would also enjoy completing a short eLearning workshop at your own pace? Those are available, too, on topics ranging from Academic Integrity to How to Make American Friends—and everything in between! If you’re short on time, try one of the live or recorded webinars.

Give your learning journey the support you need by signing up for a free account today! Here’s how:

1. Click here or scan the QR code to find our Home page.

2. Click the orange “Sign up now” button to request access.

3. On the sign up form, type your given name and family name as you are registered at your university.

4. Type any email address (personal or university, etc.). You will need to access your email to verify your address.

5. Create a password with at least one special character and 6-50 characters total.

6. Type your password again. Write it down or save it in your browser.

7. Type the full name of your university, not just the abbreviation. Your status must be checked.

8. Check the box to accept the Terms & Conditions (feel free to read those first).

9. Optional: Sign up for our newsletter by checking the last box.

10. Click the large orange button that says, “Start your learning journey.”

11. You’ll be asked to verify your email address next. In your inbox, you’ll see two emails from us. Open them and click the link to verify your email address. Check your spam folder if you don’t see the two emails.

12. You’ll receive an email within two business days to let you know that your account is approved (or if not, how to fix the problem).

13. Return to the Home page linked above (or in the email) to log in when your account access has been approved.

If you encounter any technical trouble, just use the Live Chat button at the bottom of our Home page.

Global Academic Coaching–On-Campus

Master of Computer Science students who have been assigned prerequisites for their program MUST complete that coursework in their first term at the University. Typically, those courses comprise some combination of:

CIS 265

MTH 220

CIS 340

(and any other course the CS program direct deems appropriate).

The Global team offers academic coaching for CIS 265 and CIS 340 with our specialized peer coaches. This typically takes place in Mather 310 and the schedule is posted at the beginning of every academic term. Our data shows that students who tutor regularly for CIS 265 typically pass their course with an A or A-.

For students in MTH 220, we recommend that you utilize the Math Learning Center, which provides high-quality mathematics support for many MTH-coded courses. https://artsandsciences.csuohio.edu/mathematics/mathlearningcenter

Frequently Asked Questions (FAQs)

Don’t see your question answered here? Email it with your name and CSU ID number to studentservices@clevelandstateglobal.org and we will research your query.

Our Vikingcard office, Berkman Hall 112, runs on an appointment basis. You must order your Vikingcard online and schedule an appointment to pick up your ID. https://www.csuohio.edu/vikingcard/my-photo-viking-card-0.

You must be scheduled for courses in order to be eligible for your Vikingcard.

Your Vikingcard will be used for your UPass (bus pass) as well as access to certain labs and the library. The UPass allows you unlimited rides on Cleveland’s public transportation, RTA.

Your first Vikingcard is free, but if you lose or damage it, there may be a fee to replace it of $20. There is also a $50 fee to replace your UPass sticker.

Ohio state IDs are not driver’s licenses, but they are state-issued IDs and can be used for all purposes, including banking, traveling, etc. Information about Ohio state IDs is here. Again, a state ID is NOT a driver’s license. Students who drive without a legal Ohio driver’s license assume the risk and liability of doing so. Please do not do this.

For daily purposes on campus, your Vikingcard is appropriate ID. However, it may a good idea to get an Ohio state ID, especially so you don’t have to carry your passport.

There are several banks within walking distance of campus. The Global team encourages you to research each one and decide which will serve your needs.

• Huntington
• Chase
• US Bank
• Citizens Bank
• PNC

All students who work on campus must have either an Social Security Number or a Taxpayer ID. If it is your intention to find an on-campus job, you should plan on applying for an Taxpayer ID well before you apply for positions because it can take up to 4 weeks for your number to be issued. You cannot work without documentation.

You must start your process at the CISP office, Berkman Hall 412. The Global office does not handle Taxpayer ID processing.

The Shiva Vishnu Temple

Newman Catholic Campus Ministry

Islamic Center of Cleveland

Guru Gobind Singh Sikh Society of Cleveland

Additionally, we invite any student who requires a private prayer space during a school day to come to Mather Mansion and speak to a team member. We can assist you in finding a room on campus which will meet your needs.

The phone number for our campus police is 12166872020.  The Global team recommends you put this number in your Favorites list.

Weather in Cleveland can be severe. We strongly encourage students to plan ahead for weather changes that happen during September and October. The weather could be cold and rainy one day and mild and sunny the next.

https://weather.com/weather/tenday/l/Cleveland+OH?canonicalCityId=6cae14945eb6263a42f2384bfc894c0be773050c204d83cd4945af28030bbfae

African

• Kabas African Market (4098 Lee Road)

Asian

• Asian Town Center (3820 Superior Ave. East; Main Entrance on E. 38th St. between Superior and Payne Avenues)
• Kim’s Oriental Food (3700 Superior Ave.)
• Nipa Hut (6775 W. 130th St.)
• Park to Shop Grocery Store (Asia Plaza: 1580 E 30th St.)
• Tink Holl (Tink Holl Plaza: 1735 E. 36th St.)

German

• Hansa Import Haus (2701 Lorain Ave)

Latino

• La Borincana (2127 Fulton Road)
• La Plaza Supermarket (13609 Lakewood Heights Blvd.)

Italian

• Gust Gallucci’s Italian Foods & Market (6610 Euclid Ave.)

International

• West Side Market (1979 W. 25th St.)

Middle Eastern/Mediterranean/Halal

• Rumi’s Market (Halal) (8225 Carnegie Ave.)
• Aladdin’s Baking Company (1301 Carnegie Ave.)
• Assad’s Bakery (2719 Lorain Ave.)
• Al Manar Market (3279 W. 117th St.)
• Almadina Imports (11550 Lorain Ave.)
• Sahara Supermarket (3353 W. 117th St.)
• Holy Lands Imports (11717 Lorain Ave.)

Indian:

India Grocers

*** must uber to this location

Phone: (440) 885-0215

6855 W 130th St, Cleveland, OH 44130

Hours:

Patel Brothers Indian Groceries

*** must uber to this location (close to India Grocers)

6876 Pearl Rd, Middleburg Heights, OH 44130

Hours: 

Of the 2 Indian grocery stores – India Grocers has a larger selection and more prepared food options.  Across the street from India Grocers is more shopping that includes Marc’s, Marshalls etc.

General full-service grocery stores via RTA:

Dave’s Market – *** accessible by RTA

https://www.davesmarkets.com/

 Nearest 2 locations:

OHIO CITY – near Westside Market
2700 Carroll Avenue, Cleveland, 44113

Phone (216) 274-2940

Hours:

MIDTOWN – (Click here for directions)
1929 East 61^st Street, Cleveland, 44103

The Michael Schwartz Library is the academic hub of our campus. This library is a full service library which serves students from undergraduate to doctoral level as well as all staff and faculty.

Every librarian in the Library is a teaching librarian, that is, all librarians have office hours where they can meet with students to teach a variety of information literacy skills. To make an appointment with a librarian, click here.

The Global team strongly encourages all students to attend seminars and other events that we plan with our library partners.

Important information about the Americans with Disabilities Act (ADA) and how it applies to you as an international student

In the United States, we have a federal (national) law that protects people who have disabilities as they use public services, including educational settings. It is important that you know that this law exists and that even as an F1 student, you are protected by it. Your home country may not have a similar law. However, while in the US, you have the right to be protected by our law. This guide will help you understand how, if necessary, you can be protected by this law.

The language of the law that applies to us at the higher education level:

No qualified individual with a disability shall, by reason of such disability, be excluded from participation in or be denied the benefits of services, programs, or activities of a public entity, or be subjected to discrimination by any such entity. ADA Amendments Act of 2008 (P.L. 110-325)

1. What is a “disability”?

For the purposes of the ADA, a physical or mental impairment that substantially limits one or more major life activities of such individual. This means that if you have any type of physical or mental health issue which prevents you from participating fully, without obstacles, in your life, you can be protected by this law.

2. What are examples of “major life activities” or mental or physical impairments?

Examples are: caring for oneself, performing manual tasks, seeing, hearing, eating, sleeping, walking, standing, lifting, bending, speaking, breathing, learning, reading, concentrating, thinking, communicating, and working. This can also include the operation of a major bodily function, including but not limited to, functions of the immune system, normal cell growth, digestive, bowel, bladder, neurological, brain, respiratory, circulatory, endocrine, and reproductive functions.

3. Will the Global team ask if a student has a disability?

No. No one in Global or at the University should ever ask or assume that a student has a disability. This is a student privacy issue. If you believe you fall into the category of “student with a disability,” you must communicate that to us. Once you do, we will not disclose this information to anyone without your permission. We strongly recommend that if you are a student with a disability, you let us know right away so we can help you plan.

4. What happens when a student communicates to a Global team member that he or she has a disability?

Once a student communicates to any Global member that he or she has a disability, we have a duty to assist the student organize services. The following policy applies:

1. We will communicate to the Office of Disability Services that the student has offered information about his/her disability status. We will not disclose the nature of the disability, only that the student has disclosed. Their email is ods@csuohio.edu.
2. With the student’s permission, we will also communicate with CISP and/or the student’s program as applicable. This is only if the student has a specific issue about which CISP or the department must know.
3. The student should use the following link to begin the process of working with ODS. https://www.csuohio.edu/disability/register
4. The student will need to provide documentation about his/her disability. The forms that need to be verified by a documenting physician are here: https://www.csuohio.edu/disability/node/6630 All questions about this part of the process should be addressed to ODS, not Global.

5. Once the Office of Disability Services is aware that a student needs an intake and interview, that office will partner directly with the student to create a plan. Again, to respect student privacy, the Global office will not insert itself into that process. However, the student retains the right to follow up with the Global team to let us know what the plan is and how we can advocate for the student as necessary. Our role is to support the plan that ODS and the student create.

6. What we want to communicate from our office is that your educational success is comprised of a lot of factors. Whether you have a disability should not be one of them. The goal of the ADA and its enforcement at the University is to eliminate obstacles people with disabilities encounter in meeting their educational and professional goals. We are here to support whatever plan is best for each student.

Thank you, as always, for working with us and allowing us to serve you.

Tom Kelley

Academic Operations Director

TBA for Fall 24

Global Ambassadors are our on-campus “influencers.” They are here to provide perspective, support, resources, and represent CSU Global! Reach out anytime to see what their experience is like on-campus.

We are located in Mather Mansion on the east end of campus and a 15 minute walk from Reserve Square. Check out this video to learn more about where we work!

CSU Global’s Academic team will reach out to you directly regarding the time to collect transcripts. This process does not happen until around a month after arrival.

For information about your ESL program, you can contact Dr. Michele Bowman, Director of the English as a Second Language Program at m.s.bowman@csuohio.edu. Dr. Bowman and her coordinator, Alevtyna Kolomiyets (a.kolomiyets@csuohio.edu) share the 2nd floor of Mather Mansion with the Global program and their services are essential to the success of every Global student.

Important dates for students in ESL:

Tuesday, May 21st

• 1:30pm: ESL Placement Testing and Program Information, SC 313.
• 2:30pm: ESL Placement test in Testing Services, SC 313.

Wednesday, May 22nd

• 9am to 12pm: ESL Writing Sample and Speaking Test, Mather Mansion, 105.

Thursday, May 23rd

• 10:00 am: VIC Session and Placement and Registration info, BH 201.

***If you arrive early, please communicate with Dr. Bowman about the opportunity to test early.

Ms. Megan Huggins, MCS Coordinator/Advisor
m.huggins31@csuohio.edu

Mr. John Learned, MIS Recruiter/Advisor

j.learned@csuohio.edu

All MCS and MIS students should work very closely with their respective departmental advisors in order to ensure the following:

• That your schedule is complete. This means that as an F1 graduate student, you must have a minimum of 9 credit hours in order to be in compliance with your visa status.
• That you are enrolled in the correct courses for your level. This means that if you are required to take pre-requisites for your graduate program, you will be enrolled in them and you will complete them in your first term(s) at the University.
• That you understand the rules and policies of your department. The Global team can also assist with this information.

IF YOU ARE REQUIRED TO TAKE PREREQUISITE COURSES, YOU WILL BE AUTOMATICALLY ENROLLED FOR THEM. PLEASE DO NOT ASK FOR A WAIVER. YOU WILL NOT RECEIVE ONE.

• CISP handles your SEVIS, I20, and other essential factors relating to your status as an F1 student. They are our essential partners in ensuring your status is in compliance with federal rules which impact international students.
• They run a check-in program called Vikes International Check In (VIC). You must complete VIC as soon as possible after arrival in the US. For more information about VIC check in and dates, click here.
• Failure to complete VIC will keep a “GQA” hold on your student account indefinitely. The only way to remove this hold is to complete the VIC in a timely way.

Transfer Students

How to prepare for arrival as a transfer student:

• Submit your official transcripts no later than six weeks prior to arrival for final and official review of your transfer credits. Importantly, you should submit official transcripts as early as possible to ensure your final transfer credits are posted prior to arrival. Transcripts can be submitted through the contact information listed below.

• Collect course descriptions and/or course syllabi. These are required in evaluating international transfer credit course equivalencies.
• Confirm that all official transcripts have been received by the Office of University Registrar prior to arrival. Allow for ample delivery time for mailed transcripts.
• Once completed, your final transfer credit articulation will be visible on your CSU transcript and will be mailed to you by the Office of University Registrar. Review the results with a member of the CSU Global team to see how your degree and major requirements are affected.
• Upon arrival, attend required academic orientation. The CSU Global team will be present for additional support. We would love to offer you a warm welcome, feel free to introduce yourself and say hi!
• Register for classes! With your transfer credits in mind, the CSU Global team will offer support in course selection to ensure accurate coursework planning.
• Follow up and ensure all materials have been received. Official transcripts are required to register for a future term and for accurate coursework planning.

Student Health Insurance

• Health insurance through Cleveland State Global’s student health insurance plan (provided by Wellfleet) auto-renews every year
• If you are a student who has insurance through Cleveland State’s student health insurance plan and you wish to renew, then no action is required. (In addition to enrollment in your current policy, you will also receive the added benefits of vision and dental insurance. The details of your plan can be found here.
• If you want access to your Wellfleet Health Insurance ID, create a new account here.
• Should you have any questions, please contact University Health Plans at 877-657-5030 or email at customerservice@studentinsurance.com and a representative will be happy to assist you.